Shipping policy
Thank you for visiting and shopping at Pickleball Supplies New Zealand. The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Please note that we only ship to a physical address, not to a PO Box.
Standard package (paddles, accessories, ball packs)
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Auckland |
2-3 business days |
$6.00 |
|
North Island (Outside Auckland) |
3-5 business days |
$12.00 |
|
South Island |
3-5 business days |
$12.00 |
P-Net and PBC-1 - Net system and 1 court player sets
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Auckland |
2-3 business days |
$6.50 |
|
North Island (Outside Auckland) |
3-5 business days |
$20.00 |
|
South Island |
3-5 business days |
$35.00 |
PP-Smart - PUSUN Pickleball Machine
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Auckland |
2-3 business days |
$6.50 |
|
North Island (Outside Auckland) |
3-5 business days |
$40.00 |
|
South Island |
3-5 business days |
$55.00 |
PN07 - Pickleball Net Heavy Duty
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Auckland |
2-3 business days |
$30.00 |
|
North Island (Outside Auckland) |
3-5 business days |
$50.00 |
|
South Island |
3-5 business days |
$55.00 |
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible so we can assist you.
Please keep all packaging materials and damaged goods until the issue has been resolved, as these may be required to process your claim.
International Shipping
We currently do not ship outside New Zealand.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.